Frustrated with Teljoy – Still No Nintendo Switch After Repair

I’m extremely unhappy with Teljoy’s service. I recently took out a contract for a Nintendo Switch, which I received on 25/03/2025. Less than a month later, on 17/04/2025, I had to send it back due to the right-hand Joy-Con constantly disconnecting.

While I understand that some devices may have factory faults and didn’t mind returning it initially, it’s now 05/05/2025 and I still haven’t received it back. Every time I call to follow up, I’m met with the same apology and a vague promise that I’ll be credited for the time I didn’t have the device.

But the issue isn’t about the payment—it’s about the fact that I can’t use something I signed up for. I didn’t take the contract to wait endlessly; I took it to actually enjoy the product. At this point, I’m left wondering if I’ll even get it back this year. This is unacceptable.