Frustrated no service biggest ***** they dont take responsibility

I have been a Teljoy client for almost 8 years, Last year March I complained about a fridge that was not working, Nothing was done until I complained again they only sent a technician out on the 07.07.2020. No update was given. they collected my fridge for repairs I was called about 2 weeks later asking me if I had my fridge then I heard nothing from them again. On the 25 November they delivered my repaired fridge back to me infested with ****roaches badly scratched horribly dented, I complained about this as was ignored after numerous emails did they eventually "sort" this out by delivering a fridge to me in worse condition full of rotten food in the fridge i refused delivery of this fridge and contacted teljoy again, Then I was called by katie on the 08.01 telling me they has a suitable replacement and would be delivered. Again since then numerous emails and I only get a response now saying that I need to log a new call and a technician will be out!!!!! really my fridge is dented scratched and infested with ****roaches what are you going to do panel beat a fridge? I paid hard money on this and teljoy destroyed it now they dont want to take responsibility! the worse of the matter is that the fridge is still not getting cold so all this for absolutely nothing. And teljoy just have excuses