ZG
Zanele G
1 reviews | Active since Dec 2025
10 Jan 2026, 09:46
Frustrated and requesting my TV appliance returned -fixed
My TV had technical issues was taken in for maintenance on 13 Dec 25 after I had to write a review on this platform as the company had refused to assist me with same. The only update I received to date, was that parts have been ordered. I have no clue what the turnaround time to repair and return my TV is and it has been almost a month now. I would appreciate getting urgent updates on when exactly the TV is returning. It is utterly disappointing that customers have to go through such extremes to get basic customer service from Teljoy. The way the company just does not care after they make their money from you is appalling.
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
10 Jan 2026, 10:14Hello Zanele
Please note that once a unit is booked in for repairs, turnaround times may vary depending on the nature of the fault and the availability of parts. That said, we fully acknowledge that the lack of clear communication in your case is unacceptable. You should not have to resort to public platforms to receive updates.
We would like to urgently follow up on the status of your repair and provide you with accurate feedback regarding the expected return date of your TV. We will escalate this matter to the relevant department as a priority.
Please note that once a unit is booked in for repairs, turnaround times may vary depending on the nature of the fault and the availability of parts. That said, we fully acknowledge that the lack of clear communication in your case is unacceptable. You should not have to resort to public platforms to receive updates.
We would like to urgently follow up on the status of your repair and provide you with accurate feedback regarding the expected return date of your TV. We will escalate this matter to the relevant department as a priority.
Teljoy's reply10 Jan 2026, 10:14
Official
Hello Zanele
Please note that once a unit is booked in for repairs, turnaround times may vary depending on the nature of the fault and the availability of parts. That said, we fully acknowledge that the lack of clear communication in your case is unacceptable. You should not have to resort to public platforms to receive updates.
We would like to urgently follow up on the status of your repair and provide you with accurate feedback regarding the expected return date of your TV. We will escalate this matter to the relevant department as a priority.
Please note that once a unit is booked in for repairs, turnaround times may vary depending on the nature of the fault and the availability of parts. That said, we fully acknowledge that the lack of clear communication in your case is unacceptable. You should not have to resort to public platforms to receive updates.
We would like to urgently follow up on the status of your repair and provide you with accurate feedback regarding the expected return date of your TV. We will escalate this matter to the relevant department as a priority.
ZG
Zanele G's updateReviewer Update
10 Jan 2026, 10:48I would appreciate an email with the relevant updates.
ZG
Zanele G's update10 Jan 2026, 10:48
Reviewer Update
I would appreciate an email with the relevant updates.
Teljoy's replyOfficial
10 Jan 2026, 10:51Hello Zanele
We will ensure that all relevant updates are communicated to you via email as soon as they become available.
We will ensure that all relevant updates are communicated to you via email as soon as they become available.
Teljoy's reply10 Jan 2026, 10:51
Official
Hello Zanele
We will ensure that all relevant updates are communicated to you via email as soon as they become available.
We will ensure that all relevant updates are communicated to you via email as soon as they become available.