From Good to WORSE

1. Ever since i started my contract i have said that i onlh get paid on the lady day yet every month from the 25th my account has numerous transactions of trljoy trying to take money. 2. Since mid nov 2021 my washing machine stopped working due to electrical issues thanks to eskom. I reported it 2 whereby yhd ladies promised me the problfm was logged. Nothing happened 3rd time I spoke with Marcel and it got logged for the first time. That was on 2nd of Dec 2021. On the 8th a technician czme checked it. Doesn't explain anything. I received a message parts will be ordered. Nothing further. I tried phoning Teljoy today no answer.....

So for how long will i bd paying for something that doesn't work?