CP
Charmaine P

1 reviews | Active since Apr 2010

29 Jun 2017, 10:30

*****ulant Deductions

<p>My fiance took an order with Teljoy and was delivered on 28 April. When we were signing up we told the consultant (and his supervisor) the cost is R389 as per THEIR BROCHURE. I had to email the brochure to show the codes and the pricing and THEY AGREED. My fiance first debit order was: R493.29 (prorata and full month) AS WELL AS R459.00 standard month. I have called and was told this would be rectified only to get NO ANSWER, called again and was told now that there WAS no special on that unit DESPITE having the brochure VALID UNTIL 30th of APRIL. We want the correct amount deducted this month AS WELL AS A CREDIT REPAYMENT into my fiances account. this is ***** and we will take it further</p>

0
Replies (2)
Teljoy
Teljoy's reply29 Jun 2017, 13:03
Official

Good Day charm04

Thank you for contacting Teljoy and for providing the details,your concerns and query has been sent though to our Sales supervisor to contact and assist accordingly.

Thanking you in advance

Your Teljoy Team

Best regards,

CP
Charmaine P's update03 Jul 2017, 09:29
Reviewer Update

NO ONE has called me YET the ********** deductions continue and AGAIN R459 was deducted.

I want this sorted BEFORE close of business or i will open a ***** case at the bank regarding this.