LT
Lynette T
1 reviews | Active since Aug 2024
25 Jan 2026, 13:04
FLASE INFO REPORTED TO BUREAU
If I could give negative stars I would. ONCE AGAIN they have reported FALSE information to the Credit bureau regarding my account. Which is paid on time every single month yet they report I missed a payment in December. I have even sent the POP!!! THEY CLAIM TO HELP WITH CREDIIT SCORE YET THEY REPORT FALSE INFORMATION THAT HAVE A HIGH NEGATIVE IMPACT ON YOUR REPORT. Very problematic if you're in the process of buying a house or car.
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Teljoy's replyOfficial
25 Jan 2026, 13:19Hello Lynette
We are truly sorry for the frustration and distress this situation has caused. This is certainly not the experience we want any of our customers to have, especially when payments have been made on time.
Please be assured that Teljoy does not intentionally report incorrect information to any credit bureau. If a payment has been made and proof of payment has already been provided, this matter needs urgent investigation and correction.
We will escalate this immediately to our Credit and Accounts team to review the December payment, verify the POP, and liaise with the credit bureau to correct any inaccurate reporting without delay. Once corrected, confirmation will be provided in writing.
We fully understand how serious credit reporting is, particularly when applying for finance, and we sincerely apologise for the negative impact this may have caused. A senior consultant will be assigned to follow up and ensure this matter is resolved as a priority.
Thank you for bringing this to our attention, and we appreciate your patience while we work to rectify this urgently.
We are truly sorry for the frustration and distress this situation has caused. This is certainly not the experience we want any of our customers to have, especially when payments have been made on time.
Please be assured that Teljoy does not intentionally report incorrect information to any credit bureau. If a payment has been made and proof of payment has already been provided, this matter needs urgent investigation and correction.
We will escalate this immediately to our Credit and Accounts team to review the December payment, verify the POP, and liaise with the credit bureau to correct any inaccurate reporting without delay. Once corrected, confirmation will be provided in writing.
We fully understand how serious credit reporting is, particularly when applying for finance, and we sincerely apologise for the negative impact this may have caused. A senior consultant will be assigned to follow up and ensure this matter is resolved as a priority.
Thank you for bringing this to our attention, and we appreciate your patience while we work to rectify this urgently.
Teljoy's reply25 Jan 2026, 13:19
Official
Hello Lynette
We are truly sorry for the frustration and distress this situation has caused. This is certainly not the experience we want any of our customers to have, especially when payments have been made on time.
Please be assured that Teljoy does not intentionally report incorrect information to any credit bureau. If a payment has been made and proof of payment has already been provided, this matter needs urgent investigation and correction.
We will escalate this immediately to our Credit and Accounts team to review the December payment, verify the POP, and liaise with the credit bureau to correct any inaccurate reporting without delay. Once corrected, confirmation will be provided in writing.
We fully understand how serious credit reporting is, particularly when applying for finance, and we sincerely apologise for the negative impact this may have caused. A senior consultant will be assigned to follow up and ensure this matter is resolved as a priority.
Thank you for bringing this to our attention, and we appreciate your patience while we work to rectify this urgently.
We are truly sorry for the frustration and distress this situation has caused. This is certainly not the experience we want any of our customers to have, especially when payments have been made on time.
Please be assured that Teljoy does not intentionally report incorrect information to any credit bureau. If a payment has been made and proof of payment has already been provided, this matter needs urgent investigation and correction.
We will escalate this immediately to our Credit and Accounts team to review the December payment, verify the POP, and liaise with the credit bureau to correct any inaccurate reporting without delay. Once corrected, confirmation will be provided in writing.
We fully understand how serious credit reporting is, particularly when applying for finance, and we sincerely apologise for the negative impact this may have caused. A senior consultant will be assigned to follow up and ensure this matter is resolved as a priority.
Thank you for bringing this to our attention, and we appreciate your patience while we work to rectify this urgently.