FIRE HAZARD DELIVERED BY TELJOY

I recently took out a rent to own contract with Teljoy, which was a fairly quick and easy process. I then took delivery of a DEFY washing machine, which is where the trouble begun. The machine has a manufacturing defect. Water leaks from the back of the machine close to the base, from the electrical connection point. On discovering the problem - which took place on the same day of delivery when testing the machine - I disconnected the machine and informed Teljoy without delay. The day after, I called in to confirm whether or not the complaint was being handled, which it was not. I called through to sales again to let them know and thereafter I received a rally of calls from their technical persons, all committing to make arrangements/discuss/approve/obtain et cetera, with the promise of a return call but to no avail. I called the sales person who assisted me in the first instance and explained that due to the nature of the fault on the DEFY washing machine and the fire/electrical hazard, I no longer wish to keep the machine, and requested it be exchanged for a different brand. She agreed it could be done and would direct the complaint further along for approval. I received another call from technical to say an agent would be booked to come out and investigate or repair the fault, to which I stated I did not wish to keep the DEFY washing machine and had requested it be replaced by a different brand. She said she would arrange accordingly. This was yesterday. Today, having not had the courtesy of feedback, yet again...I made contact with the sales lady who stated they would send someone to carry out repairs.

1) This is a brand new DEFY washing machine. 2) There is clearly a manufacturing fault. 3) Teljoy expect customers to accept that repairs required to un-used brand new appliances is an acceptable arrangement. 4) The DEFY washing machine is a fire hazard.

I have again sent another email to Teljoy, in which DEFY have been copied, and await a response.

Great marketing and sales. Faulty appliances. Zero aftersales. Revolting experience!