Fire Destoyed Washing Machine NOT Replaced after 41 days

The Hisense washing machine which I am renting from Teljoy was completely destroyed in a fire together with all other home contents on the 2nd of February 2018. When I reported the incident to Audrey at Teljoy Customer Services I was told to submit photos of the damaged machine, the Fire Departments Reports and an affidavit and I did so during the week of 4 to 9 February. After several emails going back and forth it was established that Teljoy did not receive notification of my change of address. They asked me to submit the address which I did and I received an email stating that my claim was approved and that a new machine would be delivered. Then I received a mail stating that since I do not live in their service area any longer they might not be able to deliver the new machine and that I might have to collect it from and agent. Then I received an email stating that they are having problems sourcing the correct Hisense machine and whether I'd accept a smaller machine from a different manufacturer, I rep**** that I would prefer the same machine as the one I originally had and after this I have not received any communication again. It is now the 15th of March 2018 , I have been invoiced twice since the fire and the monthly deduction have occurred twice as well but I am still without washing machine. My emails requesting feedback and insisting on action now gets completely ignored. The funny thing is that my insurer who covered the rest of ALL my house contents and my vehicle have already settled my claim and paid out in full to the tune of hundreds of thousands of rand BUT Teljoy finds it difficult to settle and conclude a claim worth only several thousand rand. All I want is a new replacement washing machine without any further delay.