FED UP!!!!

I have an account with this company its been a while and nothing has changed with regards to customer service , I have communicated with the accounts department to do a follow up on my account to confirm if payments were received , the last consultant I spoke to was Katie she assisted me when I sent my proof of payment and promised me that she would send a request for my ITC record to be updated , its been weeks now I have done many follow ups and nobody has responded at all , they are quick to take my money but provide no customer service at all , Katie responded to me on one of the emails stating I should call her , what the hell I am the customer they should be calling me to sort out my query not the other way around , I am so fed up with everyone in that company I cant wait for my account to end this year so I can get rid of them once and for all I would never recommend them to anyone , as I am currently still waiting for feedback on my thousand email I have sent !