Faulty washing machine , no after sales service, no cancelation of contract

Worst experience. Product was faulty from day1. Nobody responds to countless emails or calls. Manager is never available- call centre staff can never find her. Nobody attends to escalations. Nobody communicates to the customer. Eventually asked for the contract to be canceled. Still waiting with no response. Technician left a bill at my home to repair a faulty unit I received and the unit is still not working.