Faulty machine

I took a washing machine from Teljoy. The machine arrived on 7 July. The machine from first use is faulty. The machine arrived with scratches. We were not home so someone else signed for the machine. The col water valve is broken, the tub is cracked and the gearbox is making noise. The technician was here twice Im happpy with his service but Im sitting with a machine I cant use. Spoke to an agent that said machine will be changed as Im unhappy that a new machine has so many faults.To date no one has given me an update. I log tickets and send emails but nothing. I am beyond livid. I have to pay for a machine I cant use. Then the machine is R289 per month. Yesterday i was debited R299. Please explain why. The machine arrived in July how come I am paying more. I also took a tv for R139 which arrived on 30 July. Now Im paying for debit orders that bounces because you tried to debit me a second time. I am really extremely dissapointed with your service