Hellopeter
Share Your Experience
HC
Hennie C

1 reviews | Active since Jul 2022

11 Nov 2022, 01:10

Faulty Hisense TV for the second time

I phoned Monday Morning on the 7th of November to report a faulty Hisense 55 inch TV. This is the second time I had to phone to report that the TV is giving me problems. The first call was in July and waited so long for the TV to be repaired though I pay for the maintenance as well. The TV was brought back and was stated it was repaired. Now in November the TV is giving me problems again. I'm not hearing back from Teljoy nor from a technician. I had to phone back again today to hear what's going on since the sms stated a Technician will phone me between 2-3 days. It's day 4 and nothing.I stated to Marcel that I want a replacement since im still paying for the debit order and for the maintenance for a TV thats not working. Ref number is TJ***. In the past when my family members had a problem with a TV then Teljoy would immediately come the same day and replace the TV. What has happened to the service of Teljoy? I have paid for 3 years, never missed a payment, can Teljoy do their part as well

0
Replies (2)
Teljoy
Teljoy's reply11 Nov 2022, 07:49
Official
Hello Hennie, we sincerely apologise for your experience and we understand your frustration.I will investigate the matter further with our service team and revert back to you.
HC
Hennie C's update12 Nov 2022, 15:53
Reviewer Update
I just want to say even though I have issues with the service of Teljoy the following 3 gentleman made the experience on Friday the 11/11/2022 worthwhile to stay with Teljoy because of their superior customer service. Firstly Thank you to Marcel who I phoned at the Teljoy Service Department that immediately got me a Technician to come out as well made a plan to get another TV for me as a substitute. Marcel went beyond customer service to assist me, so professional and cares abou his customers. Please promote him to a Higher level , he is an asset to Teljoy. Marcel phoned me multiple times back to give me feedback, he is a True Leader. Secondly Thank you to Machiel Van Dyk who came all the way from Randburg during heavy rains near 17h00 to Pretoria and brought me a replacement TV. Now that is service. Was very kind, helpful, professional and was so easy to talk to. Machiel Thank you for your excellent customer service, you care about ur customers. Very humble and friendly u are Machiel. Thirdly Thank you to Justice from Hisense(Teljoy) that also came on Friday to get the faulty TV. Very friendly, Professional, always a smile on his face though it was raining and late. Thank you for your customer service Justice and wanting to help with so much energy