Faulty Device - Technical Assistance - Loan Device

I have had a terrible experience with Teljoy. I reported a Faulty Television on 18 March 2025. I have advised that it takes 3 to 5 days for a technician to give me a call. I was advised a loan device will be arranged - spoke with Dudu. I then made a follow up on Friday and was advised a technician may only contact me today Monday 23 March, I was offered a loan device again and advised Masefi that I requested the loan device on the Wednesday already. She advised a technician will be in the area. No call, nothing. Called on Saturday to find they are closed. To date no loan device, no call from a technician not response on the whats app group. No Communication at all. I am on the line now to get hold of Teljoy 7 minutes of holding on no answer!!!!!! Irate client at this stage