NG
Nonhlanhla G
1 reviews | Active since Feb 2016
17 Mar 2025, 13:37
Faulty Device
I want to return the faulty laptop you have fixed over several time which is now worse than before. Can you kindly reimburse me the premiums i paid towards this device as it has been either dead or at repairs for months. I need my money back and i need a new laptop. I have lost money due to this negligence.
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Replies (4)0
Replies (4)NG
Nonhlanhla G's updateReviewer Update
17 Mar 2025, 13:41I want to return the faulty laptop you have fixed over several time which is now worse than before. Can you kindly reimburse me the premiums i paid towards this device as it has been either dead or at repairs for months. I need my money back and i need a new laptop. I have lost money due to this negligence.
NG
Nonhlanhla G's update17 Mar 2025, 13:41
Reviewer Update
I want to return the faulty laptop you have fixed over several time which is now worse than before. Can you kindly reimburse me the premiums i paid towards this device as it has been either dead or at repairs for months. I need my money back and i need a new laptop. I have lost money due to this negligence.
NG
Nonhlanhla G's updateReviewer Update
17 Mar 2025, 13:42Nothing has been done, they sent the device back broken and said they were fixing it and waiting for parts.
NG
Nonhlanhla G's update17 Mar 2025, 13:42
Reviewer Update
Nothing has been done, they sent the device back broken and said they were fixing it and waiting for parts.
Teljoy's replyOfficial
17 Mar 2025, 14:00Hi Nonhlanhla,
We sincerely apologise for your experience—this is not the standard of service we aim to provide. Please know that we have escalated this to our Technical Team leadership, and they will be reaching out to you soon to assist.
Thank you for your patience.
We sincerely apologise for your experience—this is not the standard of service we aim to provide. Please know that we have escalated this to our Technical Team leadership, and they will be reaching out to you soon to assist.
Thank you for your patience.
Teljoy's reply17 Mar 2025, 14:00
Official
Hi Nonhlanhla,
We sincerely apologise for your experience—this is not the standard of service we aim to provide. Please know that we have escalated this to our Technical Team leadership, and they will be reaching out to you soon to assist.
Thank you for your patience.
We sincerely apologise for your experience—this is not the standard of service we aim to provide. Please know that we have escalated this to our Technical Team leadership, and they will be reaching out to you soon to assist.
Thank you for your patience.
NG
Nonhlanhla G's updateReviewer Update
30 May 2025, 22:39they are worse, your technical department is a joke, so it the customer service. You gave me a faulty laptop from the start. In the past year its spent more time dead or being repaired. Then your technical team states that its being damaged by the moisture in Durban. so we shouldn't have any electronically devices in durban if that is the case.
You people are ****mers finish! I am paying for a device that has spent 80% of its time with me dead or being repaired. And still have the audacious statement that this is not what you do?
You people are ****mers finish! I am paying for a device that has spent 80% of its time with me dead or being repaired. And still have the audacious statement that this is not what you do?
NG
Nonhlanhla G's update30 May 2025, 22:39
Reviewer Update
they are worse, your technical department is a joke, so it the customer service. You gave me a faulty laptop from the start. In the past year its spent more time dead or being repaired. Then your technical team states that its being damaged by the moisture in Durban. so we shouldn't have any electronically devices in durban if that is the case.
You people are ****mers finish! I am paying for a device that has spent 80% of its time with me dead or being repaired. And still have the audacious statement that this is not what you do?
You people are ****mers finish! I am paying for a device that has spent 80% of its time with me dead or being repaired. And still have the audacious statement that this is not what you do?