FAULTY APPLIANCE

Item: Teljoy
Rating: 1
Author: Martie H

I have reported a faulty appliance on the Teljoy website on Wednesday 5 August 26, by Friday 7 August 26 I phoned Teljou spoke to Karabo that said she will arrange for pick-up, I have also whatsapp everything with the images of the serial numbers on Friday 7 August 26, with a follow-up whatsapp on 11 August 26 and 12 August 26, phoned Teljoy after that with promises that the technicians will contact me to arrange for pick-up of the faulty appliance. Have given the instructions to Teljoy that no-one is at home during the day and that pick-up can only be done late in the afternoon. Have phone Teljoy again 19 August 2026 for a follow-up. The technician has phone me today 20 August 26 and wanted to pick the appliance up at 12 o'clock which is not possible. It is 2 weeks since reporting the faulty appliance on the Teljoy website and the service that I have received is not up to standard.

Helpful (0)

Replies (2)

Teljoy's replyOfficial

20 Aug 2026, 08:47

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience caused. We acknowledge that you first reported the faulty appliance on 5 August 2026 and subsequently followed up with Teljoy via telephone and WhatsApp on several occasions, We will escalate this matter to the relevant team and ensure that the technician is provided with your availability requirements. We will request that the collection be arranged for a late-afternoon time that is suitable for you, rather than requiring you to accommodate a daytime collection.

Teljoy's reply20 Aug 2026, 08:47

Official

Martie H's updateReviewer Update

31 Aug 2026, 09:12

I have received my repaired appliance back on Friday afternoon 28 Aug 26. Kindly advised the accounts department to credit my account from the 5th August to 28 August 2026 and awaiting written confirmation that this has been done thank you Martie Human

Martie H's update31 Aug 2026, 09:12

Reviewer Update