Fault F13 Whirlpool combo washing machine

Faulty Whirlpool Combo washing machine. I reported my F13 fault on my appliance. Teljoy send out a technician which arrived at my place almost 17H00. He told me it was a loose wire on the appliance and it was now fixed. The machine was still washing when he left at 18H00. Again before spinning fault F13 appeared. In this time i got a sms that my fault was fixed and the sub contractor was paid. I phoned Teljoy first thing the next morning and informed them that appliance was not fixed and they should not open a 2nd job card for this fault. Again i was placed on a list for repair service. After a few days a technician came again and know i was informed that appliance are unrepairable and i will get a premium refund . We are 2 disabled people desperately in need of a washing machine. The worst of it all is that the unrepairable appliance are not a old model. So i m waiting for my refund now about 3 weeks. I had to rent an appliance in the meantime because Teljoy is taking their time sorting me out. Im considering cancelling my insurance.