Failure to debit
I have a new account with telljoy, for the first 3 months of signing up they don't debit my account, only to send me communication that I must return the device, I called them they explained to me that they not sure my debit order did not go through, I must pay for the three months and one month ahead and fill the debit order form my credit will be fixed till today my credit profile os showing 3 missed payments I need this fixed it ruining me
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Replies (3)0
Replies (3)
Teljoy's replyOfficial
16 Jan 2025, 08:05Hello Ayanda
We understand the seriousness of the issue and its impact on your credit profile. Please rest assured that we are committed to resolving this for you. If you’ve already made the necessary payments and submitted the updated debit order form as requested, we will investigate why your credit profile still reflects missed payments.
We will review your account thoroughly, provide feedback, and take corrective action to ensure your credit profile is updated accurately.
We understand the seriousness of the issue and its impact on your credit profile. Please rest assured that we are committed to resolving this for you. If you’ve already made the necessary payments and submitted the updated debit order form as requested, we will investigate why your credit profile still reflects missed payments.
We will review your account thoroughly, provide feedback, and take corrective action to ensure your credit profile is updated accurately.
Teljoy's reply16 Jan 2025, 08:05
Official
Hello Ayanda
We understand the seriousness of the issue and its impact on your credit profile. Please rest assured that we are committed to resolving this for you. If you’ve already made the necessary payments and submitted the updated debit order form as requested, we will investigate why your credit profile still reflects missed payments.
We will review your account thoroughly, provide feedback, and take corrective action to ensure your credit profile is updated accurately.
We understand the seriousness of the issue and its impact on your credit profile. Please rest assured that we are committed to resolving this for you. If you’ve already made the necessary payments and submitted the updated debit order form as requested, we will investigate why your credit profile still reflects missed payments.
We will review your account thoroughly, provide feedback, and take corrective action to ensure your credit profile is updated accurately.
's updateReviewer Update
16 Jan 2025, 11:29Thank you that would mean a lot to me
's update16 Jan 2025, 11:29
Reviewer Update
Thank you that would mean a lot to me
Teljoy's replyOfficial
16 Jan 2025, 11:31Hello Ayanda
You’re most welcome, and we truly appreciate your understanding during this time. Providing you with the support and service you deserve is our top priority, and we are committed to making things right.
You’re most welcome, and we truly appreciate your understanding during this time. Providing you with the support and service you deserve is our top priority, and we are committed to making things right.
Teljoy's reply16 Jan 2025, 11:31
Official
Hello Ayanda
You’re most welcome, and we truly appreciate your understanding during this time. Providing you with the support and service you deserve is our top priority, and we are committed to making things right.
You’re most welcome, and we truly appreciate your understanding during this time. Providing you with the support and service you deserve is our top priority, and we are committed to making things right.