Failing to update my credit profile accordingly

I called in today to have my credit profile updated because it was never updated and I made all the payments 14 days ago. I spoke to a lady called Portia in the accounts department and she told me she can't update it because I haven't paid for February, but we're still in January and as it stands, my account is not in arrears, so I don't understand why she can't update my profile for January.