Extremely Poor Service from Teljoy – Over a Month With No Resolution

I am extremely disappointed with the service I have received from Teljoy.

For more than a month now I have been struggling to get Teljoy to collect my PS5 and remote that are giving problems. Despite multiple follow-ups, the device has still not been collected and the issue remains unresolved.

I also asked if Teljoy could provide a temporary replacement device while the faulty items are being repaired or replaced. Unfortunately, this request has gone completely unanswered for more than two weeks. Two weeks ago, an agent named Sameul informed me that the matter had been escalated, yet there has been absolutely no feedback or action since then.

To make matters worse, I specifically requested a temporary replacement in the meantime as I am a Warzone clan owner and use the console regularly. I have recommended Teljoy to many other players over time, and at this point I regret doing so on a daily basis due to the level of service I am experiencing.

The level of service is extremely poor and unprofessional. This is not the first issue I have experienced with Teljoy. From products that have been fully paid for not being removed from my account, to what feels like false advertising on certain products, I constantly find myself in situations where I have to escalate complaints on HelloPeter just to get assistance.

Customers should not have to chase a company for over a month just to resolve a faulty product. I expected far better service and accountability from Teljoy.

I sincerely hope this complaint finally results in someone taking responsibility and resolving this matter urgently.