Extremely Poor Service

I am beyond frustrated with the shocking level of service I have received from Teljoy. I comp**** fully with the required process by giving my 30-day notice in November 2025 and returning the product in December 2025. Despite this, Teljoy proceeded to incorrectly bill me in January 2026 for an item that was already returned and no longer in my possession. I then had to spend unnecessary time and effort contacting Teljoy repeatedly via phone and email to correct their mistake. After numerous follow-ups and long waiting periods, the billing error was eventually acknowledged. I was assured that my reimbur*****t would be processed within 7–10 working days. It has now been well over the promised timeframe, and I have still not received the refund owed to me. It is completely unacceptable that a customer must chase a company to fix its own billing error and then still wait indefinitely for money that should never have been taken in the first place. The lack of urgency, accountability, and communication reflects extremely poor customer service. I expect immediate confirmation of when my refund will be paid. Should this matter not be resolved without further delay, I will escalate it to the relevant consumer protection authorities