Extremely Poor Service
<p>In November 2016 I cancelled 2 rental agreements, these items were collected early December 2016. When my debit order went off in January 2017 I was charged for both of these cancelled and collected items. A refund form was sent to me which I completed and sent back, to date 21 January I have not received a cent back. Every time I phone and complain I get told its being processed now, but the money never ever arrives.</p>
Thank you so much for the feedback. Our customer care team will investigate and contact you ASAP. Kind regards Teljoy
Thank you so much for the feedback. Our customer care team will investigate and contact you ASAP. Kind regards Teljoy
Good Day colin-crafford
Thank you for the details.Our sincere apologies with regards to the delay in communication and in processing your refund.
The refund has been sent through to our Finance department to process payment urgently,the proof will be sent through to you as soon as payment has been done.
Thanking you in advance
Your Teljoy Team
Good Day colin-crafford
Thank you for the details.Our sincere apologies with regards to the delay in communication and in processing your refund.
The refund has been sent through to our Finance department to process payment urgently,the proof will be sent through to you as soon as payment has been done.
Thanking you in advance
Your Teljoy Team
Thank you for you reaponse, but I will only be convinced once the refund is complete, as your message is the same message I always get when I phone customer care.
Thank you for you reaponse, but I will only be convinced once the refund is complete, as your message is the same message I always get when I phone customer care.
Good Day colin-crafford
Thank you for contacting Teljoy,please be assured that the refund has been processed and the the proof will be sent through as soon as it has been done by our Finance department.
Many Thanks
Kind Regards
Your Teljoy Team
Good Day colin-crafford
Thank you for contacting Teljoy,please be assured that the refund has been processed and the the proof will be sent through as soon as it has been done by our Finance department.
Many Thanks
Kind Regards
Your Teljoy Team
I have received the refund, thank you very much, it is jut sad I had to go to these extremes to get it.
I have received the refund, thank you very much, it is jut sad I had to go to these extremes to get it.
Good Day colin-crafford
We do appreciate you as a Teljoy client and will endeavour to provide you with the best possible customer service going forward.
If you require any further assistance,kindly contact Teljoy on ***.
Your Teljoy Team
Good Day colin-crafford
We do appreciate you as a Teljoy client and will endeavour to provide you with the best possible customer service going forward.
If you require any further assistance,kindly contact Teljoy on ***.
Your Teljoy Team