Extremely disappointing customer service

Extremely Poor Service – Still Paying for a Service I Cannot Use

I am extremely disappointed with the service I have received from Teljoy regarding my Xbox controller repair under reference TEL***ADC.

My controller was collected for repairs on 17 June 2026 and only returned on 9 July 2026 — leaving me without the use of my Xbox for more than three weeks. I was advised to contact Prudence regarding a possible credit for the period I was unable to use the service, as I continued paying my full monthly subscription throughout this time.

Unfortunately, after receiving the controller back, it worked for approximately ONE WEEK before developing the exact same fault. The buttons are once again completely unresponsive, with only the analogue sticks and trigger buttons working. Essentially, I am once again unable to use my Xbox while still paying my monthly subscription in full.

I contacted Prudence approximately two weeks ago and have sent numerous follow-up emails, yet I have received absolutely no response. It has now been another three weeks where I have been unable to use my service, and I am still being charged as normal.

What makes this even more frustrating is that I have apparently been blocked from emailing both customercare@teljoy and technical@teljoy, leaving me with very little ability to actually get assistance or escalate the matter.

This is completely unacceptable and, in my opinion, extremely unprofessional. The repair turnaround was already far too long, the same fault has returned almost immediately, and despite numerous attempts to contact Teljoy, I cannot get a response or meaningful resolution.

At this point, I have lost confidence in simply sending the controller for another repair. I believe a replacement controller is the most reasonable resolution, together with an appropriate credit for the periods during which I have been paying for a service that I have been unable to use.

I would also like this matter escalated to a manager or senior representative. Please provide me with the relevant manager’s contact details and confirm exactly what Teljoy intends to do to resolve this matter.

I have been patient, but this has gone on far too long.

Teljoy — I am asking for a response and a proper resolution. I should not have to repeatedly chase a company while continuing to pay for a service that I cannot use.

Extremely disappointing customer service.