1 reviews | Active since Feb 2019
Extremely Disappointed – No Delivery, No Feedback, No Service
Order placed on 7 November. I received both an SMS and an email confirming delivery for 20 November. I made arrangements to be available to sign… no delivery, and no communication.
I phoned Teljoy to find out why. They promised to call me back — that never happened. I called again the next day only to be told, “Sorry, the wrong item was dispatched.” A new delivery date was set for 25 November. Again, I made arrangements, and again no delivery.
On 26 November I phoned Nucleas repeatedly to find out what was happening. I was told “We’ll call you back in 10 minutes” — they never did. I phoned four times, was hung up on, received empty apologies, and more promises that were never kept. They guaranteed delivery before 17:00. Needless to say: no delivery.
No customer service. No follow-through. No accountability. No delivery.
Absolutely unacceptable.
Do NOT use Teljoy.
We are truly sorry for the extremely poor experience you have described. The repeated failed delivery dates, the lack of follow-up, the unanswered calls, and the unkept promises are completely unacceptable and far from the standard of service we aim to deliver.
You placed your order in good faith, made arrangements twice, and were let down on multiple occasions — and for that, we sincerely apologize.
We want to address this urgently. To resolve this properly, we will:
- Investigate why the incorrect item was dispatched in the first place.
- Confirm a final and accurate delivery date — with written confirmation.
- Engage directly with the courier partner to ensure correct handling of your order.
- Escalate the lack of communication from both our team and Nucleus, as this is not acceptable.
- Provide feedback on what went wrong and how we will prevent this from happening again.
We will escalate this immediately to management for urgent resolution.
We are truly sorry for the extremely poor experience you have described. The repeated failed delivery dates, the lack of follow-up, the unanswered calls, and the unkept promises are completely unacceptable and far from the standard of service we aim to deliver.
You placed your order in good faith, made arrangements twice, and were let down on multiple occasions — and for that, we sincerely apologize.
We want to address this urgently. To resolve this properly, we will:
- Investigate why the incorrect item was dispatched in the first place.
- Confirm a final and accurate delivery date — with written confirmation.
- Engage directly with the courier partner to ensure correct handling of your order.
- Escalate the lack of communication from both our team and Nucleus, as this is not acceptable.
- Provide feedback on what went wrong and how we will prevent this from happening again.
We will escalate this immediately to management for urgent resolution.