GK
Gillian K
1 reviews | Active since Jun 2014
10 Apr 2025, 12:53
Extremely Bad service
I have a fridge which my daughter gifted me and pays for the insurance for it. It’s been almost 2 weeks and nobody from Teljoy has called to secure an appointment the staff member involved named Elsie who has been giving us disappointing service to the point where I needed to write this review. We insisted that she gets a Manager to call us and no response. After several calls to Teljoy Elsie explains that she needs a consent letter signed by my daughter - this was only made known to us a week later. Disgusting service
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Teljoy's replyOfficial
10 Apr 2025, 13:08Hello Gillian
We’re truly sorry to hear about your recent experience, and we deeply regret the frustration this has caused. This is certainly not the level of service we aim to provide at Teljoy. Please accept our sincerest apologies for the delay in communication and the inconvenience caused by the handling of your service request. We understand how upsetting this situation must be, especially when trying to resolve it through multiple channels. We take your feedback seriously and have escalated this matter to the relevant management team to ensure it is looked into urgently. A senior team member will be in contact with you shortly to resolve the issue and provide the assistance you deserve.
We’re truly sorry to hear about your recent experience, and we deeply regret the frustration this has caused. This is certainly not the level of service we aim to provide at Teljoy. Please accept our sincerest apologies for the delay in communication and the inconvenience caused by the handling of your service request. We understand how upsetting this situation must be, especially when trying to resolve it through multiple channels. We take your feedback seriously and have escalated this matter to the relevant management team to ensure it is looked into urgently. A senior team member will be in contact with you shortly to resolve the issue and provide the assistance you deserve.
Teljoy's reply10 Apr 2025, 13:08
Official
Hello Gillian
We’re truly sorry to hear about your recent experience, and we deeply regret the frustration this has caused. This is certainly not the level of service we aim to provide at Teljoy. Please accept our sincerest apologies for the delay in communication and the inconvenience caused by the handling of your service request. We understand how upsetting this situation must be, especially when trying to resolve it through multiple channels. We take your feedback seriously and have escalated this matter to the relevant management team to ensure it is looked into urgently. A senior team member will be in contact with you shortly to resolve the issue and provide the assistance you deserve.
We’re truly sorry to hear about your recent experience, and we deeply regret the frustration this has caused. This is certainly not the level of service we aim to provide at Teljoy. Please accept our sincerest apologies for the delay in communication and the inconvenience caused by the handling of your service request. We understand how upsetting this situation must be, especially when trying to resolve it through multiple channels. We take your feedback seriously and have escalated this matter to the relevant management team to ensure it is looked into urgently. A senior team member will be in contact with you shortly to resolve the issue and provide the assistance you deserve.