Extra Payment

I received a call from Nonhlanhla and understand now why my account is always a debate when it comes to taking ownership. I am still a bit disappointed due to the outcome of the argument we had. It’s like Teljoy now wants to tell me that I am dishonest, but every time I add an item on to my contract the sales person will tell me that I need to make the first payment upfront. If I received the item in the week I’ll make an EFT deposit over the weekend. Plus it will be the full rental amount even if item is received in the middle of the month, and today I heard that the 37th payment is the pro rata payment that is accounted from the day you receive the unit until month end, that was never told to me. When I ask her but what about the payments made via EFT she state that it thus not show on my account, but if I have the proof I can send it to her. Since I’m a customer I was never ask for proof. Plus what I do not understand is she cannot locate my EFT’s but she can locate one that was made due to a return debit order. Now she thinks that I am making up stories to buy less months. That’s not what I want, I wanted them to be fair, due to no proof it will cost you an extra month on the item plus the upfront payment made if you do an EFT.

Yet again can I explain to Teljoy that I am not dishonest? This morning I send an email to Nonhlanhla, Kavitha and customer care for information regarding another unit. However, Kavitha responded by “Please see email below from Nonhlanhla, hope you did receive”. I found her reply very weird; due to me asking information on another unit ( ********** 5) I resend to her that I would like information on unit ( ********** 5) she did not even response back to me, since this morning. On the 1st September 2017 Teljoy debited R805.55 out of my account. That will be for the following units: ********** = R527.55 / ********** 4 = R149.00 / ********** 5 - R129.00. As per telephonic explanation by Nonhlanhla the first monthly payment is for pro rata and the next month you start with your 36th months that's why Teljoy debit 37th months payments. But if I look at unit ********** 5 the unit has the same outcome as unit ********** 4. 1st September 2017 the full rental amount was deducted from my account and no pro rata amount. It’s because I did make a full rental payment in August 2017. If Teljoy did not received the payment why debited the full rental amount September 2017. It’s the same argument with unit ********** 4. These because I cannot provide proof of payment they will set a last debit for the pro rata amount. And if I try to explain to Nonhlanhla that the last debit order needs to be the 1st of September 2018 on unit ********** 4 she still sends an email to say the last debit order will be end of September 2018, it cannot be end of September 2018 because it will be the 1st October 2018 and then it gives you 38th payments and not even the 37th payment. First debit was September 2015. September 2015 – December 2015 (4 Months) / January 2016 – December 2016 (12 Months) / January 2017 – December 2017 (12 Months) January 2018 – September 2018 (9 Months) therefore, the last payment will be the 1st September 2018 and not the end of the month as she indicated on her email. The upfront EFT is now my lost due to not kept my proof of payment, but I’m not paying another extra month. Teljoy must also look into their adverti*****t there are ads pictures that’s misleading and the product information is not 100% clear. For example the Lyla Cappuccino Fabric Recliner 6 Division 1 Action yes, it says 1 action but the picture shows that the three seaters footrest also push out. Due to the misleading picture I asked Nonhlanhla yesterday the process in cancellation and according to Nonhlanhla in order to cancel the order you need to pay the pro rata plus one month’s rental and the cancellation fee. What shocking news!

I really don’t understand how Nonhlanhla or Teljoy’s system calculates your monthly payments. I queried starting and closing date on my appliance (***5), because I notice that it’s going to be the same issue as appliance (***4). LOL- and I were right, according to Nonhlanhla / Teljoy payment from 01.09.2017 to 01.09.2020 is full 36 months contract. Then on the 01.10.2020 I’ll be charged the pro–rata which the never received on EFT payment for as my 37th month payment. 1st September 2017 To 1st December 2017 Equals 4 Payments 1st January 2018 To 1st December 2018 Equals 12 Payments 1St January 2019 To 1st December 2019 Equals 12 Payments 1st January 2020 To 1st August 2020 Equals 8 Payments Grand Total Payment: 36 Payments 1st January 2020 To 1st September 2020 Equals 9 Payments Total: 37 Payments 1st January 2020 To 1st October 2020 Equals 10 Payments Total: 38 Payments Please re-investigate both appliance ***5 and ***4 as last /pro-rata payments also needs to be 1st September 2018 and not 1st October 2018 because up to date I did not have receive any feedback that the last debit order on ***4 will indeed be the 1st September 2018.