Excuse after excuse - Stay away from Teljoy maintanence plan!!

I logged a call for repairs on my fridge on the 13th of November 2017. The agents arrived that day to examine the fridge and determined it would have to be taken in for repairs. It is now the 3rd of January and I still do not have the fridge back, nor can I get any meaningful feedback on progress. For a month I was given various conflicting feedback when I phoned - "there are a lot of parts required - need to escalate - PC Board faulty", waiting for quote from Samsung on Parts", the list of parts was also different every time I phoned (PC Board suddenly not faulty anymore, just the compressor. The following month I was told that parts were ordered but with no ETA. I have requested an ETA on the parts and repair several times now - always promised to phone me back and never do? I have now reached my capacity for ******* excuses and poor service, what has happened to the awesome service you used to provide??