Excellent Customer Service

I would just like to take this opportunity to sincerely thank TELJOY for the excellent customer service of their Service Manager, Ms. Greta Gräbe, for sticking to her word in resolving a customer service issue I had some time ago. She received my complaint in the most professional manner, albeit to do damage control. She allayed my concerns, in the process apologizing for the whole debacle and assuring me that she would be taking care of things from then on. At that stage, I was very irate and disgruntled with the disdain treatment I had been subjected to, but I was confident that she would be able to remedy the situation in the interest of customer service and good governance, based on her interactions with me via our emails. She also gave me the sense that she had my unwavering best interest at heart. As was the case in the past, I somehow, had the trepidation of having the normal frustrations, indifference, and a huge lack of concern, which I was confronted with in the past, regarding matters of this nature. Ms. Gräbe, however, went beyond the call of duty, which I consider to be absolutely fantastic. I appreciate the fact that she dealt with the problem directly and did not delegate it to another subordinate. She might as well just have told me that there was nothing she could do and left me as just another unsatisfied customer, as it would have been easier and less stressful for her. Ms. Gräbe’s attitude and empathy, made the whole exercise so much more bearable, if that is the right way of putting it. I am sure that anyone using TELJOY on a frequent basis would be hard-pressed to find such dedication. She stayed true to her word by honouring her commitment to resolving the matter, and managed to achieve in less than a week, what could not be done in almost three (3) years. I am elated with the excellent service that I received from Ms. Gräbe because I consider that the epitome of what good Customer Service is all about. I am sure that anyone would agree that, in itself, should the matter not have been resolved amicably it would invariably have resulted in untold unpleasantness and distress for both parties concerned in the future; therefore, her interventions averted that scenario. I believe that no person doing an excellent job should go unacknowledged. I would therefore like to extend my sincere gratitude to Ms. Gräbe for going the extra mile in order to get my matter resolved. Many TELJOY staff can take a leaf from her book, regarding excellent customer service, as there is a vacuum of professional customer service in the country, across a whole spectrum of disciplines in various industries. I do not know whether it is allowed and/or if they still do it nowadays, but I would love you to PLEASE! give that lady a “Bells” –– I will pay for it.