DP
Desireen P
1 reviews | Active since Nov 2017
04 Mar 2022, 20:50
Empty promises
People be warned before joining Teljoy..it sounds very promising until you need there help..by that time 3 maybe 4 debit orders are already done...all your appliances are too old according to them...they can never finds the parts!!! They could not even fix my deep freezer lights can u believe that...they making use of certain companies that knows the nicks and tricks...I was with them 6mnths+..nothing were fix...in the verbal contract they will refund u if they can't fix..they refunded me with R56....pls be aware..they making money!!slowly buy surely
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Replies (2)
Teljoy's replyOfficial
07 Mar 2022, 11:56Hello Desireen,
We're sorry to hear about your frustration with EasyFix.
Unfortunately, when spares have been discontinued there is little we can do for the repair 😔
We have however sent your review back to our EasyFix team for review and will be in touch with you regarding the refund.
Kind regards
The Teljoy Crew
We're sorry to hear about your frustration with EasyFix.
Unfortunately, when spares have been discontinued there is little we can do for the repair 😔
We have however sent your review back to our EasyFix team for review and will be in touch with you regarding the refund.
Kind regards
The Teljoy Crew
Teljoy's reply07 Mar 2022, 11:56
Official
Hello Desireen,
We're sorry to hear about your frustration with EasyFix.
Unfortunately, when spares have been discontinued there is little we can do for the repair 😔
We have however sent your review back to our EasyFix team for review and will be in touch with you regarding the refund.
Kind regards
The Teljoy Crew
We're sorry to hear about your frustration with EasyFix.
Unfortunately, when spares have been discontinued there is little we can do for the repair 😔
We have however sent your review back to our EasyFix team for review and will be in touch with you regarding the refund.
Kind regards
The Teljoy Crew
Teljoy's replyOfficial
09 Apr 2022, 15:35 Hello Desireen, we're sorry for the frustration and appreciate the feedback received. As stated in our T&Cs, we can only cover units up to eight years old. This is because it is usually uneconomical to repair units that are older than this. We can also confirm that our team did issue a larger refund than has been mentioned.
Teljoy's reply09 Apr 2022, 15:35
Official
Hello Desireen, we're sorry for the frustration and appreciate the feedback received. As stated in our T&Cs, we can only cover units up to eight years old. This is because it is usually uneconomical to repair units that are older than this. We can also confirm that our team did issue a larger refund than has been mentioned.