DOUBLE DEBITED, NO REFUND MADE, IGNORED BY CUSTOMER SUPPORT!

Extremely unhappy. I took up a new rental contract with Teljoy and have had nothing but admin problems from incorrect delivery arrangements, to incorrect amount being debited on my first debit and now DOUBLE DEBITED beginning of SEP. i was then asked to submit a refund form and wait 7 WORKING DAYS FOR MY REFUND ON A MISTAKE TELJOY MADE! it has now been 9 WORKING DAYS and customer care is blatantly ignoring my emails. Poor customer support and poor administration to say the least.