Don’t recommend !!!!

Dear Teljoy Team,

I hope this message finds you well.

I am writing in reference to my current rental agreement with Teljoy (Contract of washing machine). As you are aware, the original appliance stopped functioning and was deemed uneconomical to repair. I have received the replacement unit.

However, upon receiving the replacement unit, I was disappointed to find that it was visibly scratched, cracked, and in a used condition. While I understand, per Clause 7.4 of the rental agreement, that replacement equipment may be of “similar age,” Clause 6.1 clearly states that Teljoy will maintain the equipment in good working order, which I believe this replacement does not meet due to its physical damage and condition.

At no point during our communication was it made clear that the replacement unit would be in a damaged or heavily used condition, and I believe I am well within my rights to request a more suitable replacement that is in acceptable and good condition.

I kindly request that a better quality unit be provided as a replacement, or that a technician be sent to assess the unit’s condition to ensure it complies with the terms of our agreement.

Clause 6.1 – Maintenance

“Teljoy will maintain the Equipment in good working order and repair, or if necessary, substitute the Equipment with equivalent Equipment.”

This clause confirms that replacement equipment must be in good working order, not visibly damaged or defective.

Clause 7.4 – Risk Waiver & Replacement

“Where the risk has been retained by Teljoy, Teljoy will replace the Equipment… with similar Equipment of a similar age…”

The replacement can be second-hand, but must still be functional and undamaged. “Similar age” does not mean poor or unusable condition. Once you have received my old washing machine which was taken the same night by same delivery men who delivered replacement washing machine, you will see that my old unit was or is in immaculate shape unless the drivers damaged it. However the repair technicians who were here a couple of weeks ago took photos, and who I think will be able to share these to convey that my old unit was in FAR better shape compared to what I have received Friday afternoon.

Consumer Protection Act Reference: Section 55 (Right to Safe, Good Quality Goods) You have the right to receive goods that are: • Reasonably suitable for the purpose, • In good working order, • Free of defects (or disclosed otherwise), • Of good quality and durability.

Please share contact information for legal departments so that I can escalate this legally and where can I send the photos as proof, as the installations email stated on the delivery note is a dead end with no reply.