DON'T FALL FOR THE TRAP

I have appliances on a contract with Teljoy. The contract has been in existence for over 2 years. Despite there never been a single default on the agreement, I app**** to swap out the TV for a smart TV as we have installed fibre. Teljoy advised that due to problems on my credit record I don't qualify for the swap. They see it an upgrade and thus need to do a credit check. It needs to be noted that they refer me to my Vodacom account and an account with Corricraft. I sent them my credit record from ITC which is also apparently completely different form the one they use . Be that as it may, this is ridiculous considering that the TV is being swapped. I have also paid for this product 10 times over on their plan, its not as if they will loose out.