1 reviews | Active since Sept 2017
DON'T buy laptops from TELJOY!!!
They are very friendly and helpful when they want you to buy from them but the moment there is a problem with your device or what have rented from them they just simply don't care about you and you as the customer just have to cough up and pay for something that is faulty and I find that extremely unfair! I rented a laptop from teljoy about 6-7 month ago and that laptop was faulty and did not want to charge or work at all - then this was a major mission for them to collect the faulty device from me and get it repaired - took 2 weeks for them to collect this laptop - after having a look what was wrong with it they simply just said it was the charger its fine and gave me back the laptop - so once I got it back once again only worked for a day and never wanted to switch on again after that - then once again what a fight for them to collect the damn thing and I cancelled the laptop contract from them even though I paid all that time for a faulty laptop.
2-3 Months later I decided I will give Teljoy another go to rent a HP laptop from them as I really needed one and they had a great deal on the laptop. Once again very helpful and friendly when selling me the laptop. And here I sit again with a different laptop yet again FAULTY and STILL NO ONE HAS COLLECTED the faulty laptop and they want to charge me R1000 to cancel the laptop contract which is ridiculous as I have been paying for the damn thing and its not working they are basically just making money for free from me!! They are ignoring my emails and when you phone you hold on forever and eventually put the phone down as no one answers there!!! I will take this matter further as I keep on struggling about the same damn thing.
I loved teljoy and I have been with them for years but since they changed over the service is horrific and the staff is not helpful at all when you have an issue with a device.
I will never recommend anyone to get a laptop from teljoy as they look second hand and look like they have been on a shelf for years and you pay so much for them.
I am very disappointed in Teljoy and I really feel like I will warn everyone against them
They have advised that we will need to do an upgrade for you should you wish to change the unit. The Notebook you have is, however not faulty, The processing speed would differ in comparison to a laptop. The upgrade/ disconnection fee will still be applicable in line with our rental Terms and Condition.
They have advised that we will need to do an upgrade for you should you wish to change the unit. The Notebook you have is, however not faulty, The processing speed would differ in comparison to a laptop. The upgrade/ disconnection fee will still be applicable in line with our rental Terms and Condition.