SW
Shanay W
1 reviews | Active since May 2018
14 Jan 2025, 13:09
DO not use them if you are ever going to cancel!
No customer service, I have requested last year for them to collect my unit timeously as i do not need it anymore, they don't respond to my emails, they don't phone back, and they keep charging me for the fridge even though I've put the cancellation though more than a month ago, telljoy reverse the charges to me! and collect the fridge!
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Teljoy's replyOfficial
14 Jan 2025, 13:22We sincerely apologise for the inconvenience you’ve experienced with your collection request and for any frustration caused. Kindly be assured that we have escalated this matter to the relevant team. They will be in contact with you shortly to assist with the collection and address your concerns regarding the charges.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Teljoy Customer Care Support
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Teljoy Customer Care Support
Teljoy's reply14 Jan 2025, 13:22
Official
We sincerely apologise for the inconvenience you’ve experienced with your collection request and for any frustration caused. Kindly be assured that we have escalated this matter to the relevant team. They will be in contact with you shortly to assist with the collection and address your concerns regarding the charges.
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Teljoy Customer Care Support
Thank you for your patience, and we appreciate the opportunity to resolve this for you.
Teljoy Customer Care Support