Dissatisfied

I got a call from one of teljoy's agents that told me I would have to pay a pro-rata for the lounge suit I received yesterday the 15th of November. As discussed with Wendy Maadi, I requested for this lounge suit to be delivered on the 1st of December as I told Wendy that we are moving and I don’t want to have to move the suite twice. She told me that there is a 4 to 8 week lead time on the couches and it shouldn’t be a problem. A week later she contacted me and told me she received the couches and had to deliver as she cannot deliver end of the month because you don’t have enough space in your warehouse to keep couches for long, and also that your supplier will be closing soon so she couldn’t keep it for that long. You cannot tell me that 2 weeks would’ve made a difference??? Iam sure there are other customers that you will be delivering to after the 30th of Nov. I was basically forced to take the couches which caused more expenses for me as I have to add this to the movers inventory list! This has caused unnecessary cost on me, I’ve been a loyal customer to teljoy and Iam very dissatisfied with this service, and it's not a small purchase. After a week I was still battling to get answers. And even after I told them that I would cancel the order! It didn't seem to bother them to lose a R28404.00 + interest sale than to credit a pro-rata of R400 odd Rand?? Advertising there bad service on hellopeter might not help much... cause you'll only get a response saying thank you for your bhla bhla we'll look into the matter. If I can reach one person who won't use Teljoy because of this i'll be happy. I've always spoken very highly of Teljoy, but no more and I will never refer anybody to them again... regret that I did in the past.