DISSAPOINTED IN TELJOY SERVICE AS A FIRT TIME USER

Dear Teljoy,

I'm writing this review as i do not have any other alternative at this stage, Teljoy just dos not respond or get back to me, especially the Customer Care department.

It saddens me that we have to deal with this kind of service with such a reputable company.

Let me explain the situation below,

I app**** for a fridge from teljoy in November, everything was approved as i received the fridge on the 30th of November, as i received the fridge i noticed that is is not the fridge that I app**** for and I notified Milisa of the mistake,

My words to her was that it's not the right fridge, but i do not mind keeping the fridge, although my premium and my contact needs to be adjusted.

Please keep in mind that this issue was going back and forth from 30th of November until i spike to Lizaane who is the supervisor om the 10th of December

I only started using the fridge the morning of the 11Dec as i did not wanted to use the fridge until this issue was sorted as i explained this to Lizaane as well.

She assured me that my premium has been adjusted to R219 per month and that they will look into the fact that i have not been able to use the fridge from the 30th until the 10of Dec.

I woke up this morning with a debit order that went off from teljoy taking R257.18 from my account, not only is it the amount that was mention to me, but according to my contract my debit order is only suppose to go of on the 26th of each month!!

This has lead to my account going into overdraft status as teljoy dos not have there actions sorted out!

Please rectify this ASAP as i will cancel my subscription with teljoy and take this further, i constantly had to phone teljoy for a response of feedback as teljoy never communicate.

Please sort this out asap else ill cancel my subscription with teljoy and take this further.

To date only Lizaane phone me back and I'm yet waiting to received a call from Customer care as I'm being charged bank charges for something that was not my mistake.

It take a month to sort out a problem that was not the customers problem to start with..