1 reviews | Active since Aug 2019
Disrespectful and threatening customers
Good day.
A quick follow up on the below email trail.
Kindly note I have logged a complaint and a queries regarding my billing as I am still being billed for a tv which I should not be billed for as the contract finished in December.
I have also asked for a updated statement that has has been updated with out the tv and I have been ignored.
So how can I have been handled over after I was ignored by teljoy?
Like I have said multiple times, I can't make payment on a statement that has a old item on it that needs to be removed.
I have had no assistance regarding this. Is stead I have been treated by Teljoy (***).
Please communicate with me via email as I a traveling abroad.
Can someone email me so we can sort this out? To make things worse is I have been a loyal customer for many years. Seems like this is coming to a end due to someone not doing the job within the company and treating me
Please email me as I'm traveling abroad
We acknowledge your recent communications regarding the ongoing billing issue, and we are writing to assure you that we are actively addressing your concerns. We understand the frustration caused by the oversight in updating your statement and the subsequent handling of your case.
We have expedited the review of your complaint within our Collections department, and corrective measures are being implemented to rectify the inaccuracies in your billing statement. We understand the importance of promptly resolving this matter, and we assure you that corrective actions are underway.
Moving forward, we will correspond with you exclusively through email, as per your preference. Our team will work diligently to ensure a resolution that meets your expectations.
We acknowledge your recent communications regarding the ongoing billing issue, and we are writing to assure you that we are actively addressing your concerns. We understand the frustration caused by the oversight in updating your statement and the subsequent handling of your case.
We have expedited the review of your complaint within our Collections department, and corrective measures are being implemented to rectify the inaccuracies in your billing statement. We understand the importance of promptly resolving this matter, and we assure you that corrective actions are underway.
Moving forward, we will correspond with you exclusively through email, as per your preference. Our team will work diligently to ensure a resolution that meets your expectations.