Dispute Regarding Samsung TV Damage Assessment

I am extremely disappointed with the service received from Teljoy regarding a recently delivered Samsung Crystal UHD 70” TV.

Prior to delivery, I specifically requested that the delivery team provide me with at least one hour’s notice before arrival, as only my domestic worker/helper would be at home and I wanted myself or my Son to inspect the television upon delivery. Unfortunately, this request was not adhered to.

The TV was delivered in my absence. Immediately after mounting the TV where my old TV was and switching it on, the TV had sound/music but no display and a large crack was down the side of the TV.

When I contacted Teljoy and provided photographs, the matter was immediately classified as “accidental damage” and I was informed that it was my responsibility. I find this extremely unfair considering:

I was not given the opportunity to inspect the TV personally.

My delivery instructions were ignored,

The damage was identified immediately after setup and first use.

At no point has a proper investigation or inspection been conducted to determine whether the damage may have occurred during transport, handling, unloading, or installation.

As a customer, I expected better service and a fair assessment of the situation rather than an immediate assumption of fault.

I am still requesting a formal inspection and fair resolution to this matter.