Disgusting Customer Service, Lack of Interest from your Staff and Technicians

I have been a loyal Teljoy customer for around 10 years. I used to receive excellent, prompt and amazing customer service from Teljoy and always recommended them but this has steadily declined over the last 3 or so years. I had to send my TV in for repairs 2 months ago. The TV came back in a worse condition and I then had to send it back to Teljoy as the speakers has blown and it still was not in a good condition. The first loaner TV they gave me did not work. I then had to drive back to Durban to get another loander TV which is not a smart TV and I was given legs that do not fit the TV so its literaLLY just balancing. Since its not a smart TV I am unable to watch Netflix or do any live streaming. They have had my TV now for a month, saying that they are waiting for parts. The TV was supposed to be returned yesterday (Thursday 10 Nov). I waited at home all day and did not even receive a phone call or email, even after I emailed them and phoned them. I then received a call today saying the TV would be delivered by 2pm. Once again I have had to stay home all day waiting for the TV. I am still waiting and have not heard from them. I am shocked and disgusted at this terrible service. Whoever you have employed over recent years clearly do not care about their jobs or their customers and couldn't be bothered with looking after long term loyal customers who have spend thousands and thousands of hard earned rands with this company. If you want to keep me as a customer sort out your disgusting customer service. I am furious with how poorly I have been treated and the total apathy and lack of interest from Teljoy. I will never recommend Teljoy to anyone else again and you're very close to losing me as a customer permanently if you don't sort this out!