Disgusting customer service!!!!

I made a payment to Teljoy of R3550.00 on Saturday the 30 June 2018, my washing machine is not working and I called them to log a fault so that someone can come out and have a look as to what is wrong with the washing machine, spoke to Ashton Joel who advised there is a balance on the account so they cant send someone out....so after paying R3550.00 what balance is there??????,what a terrible way to treat your customers!!!!

Disgusting service I must say!!!