Disgusting customer service

I have been trying for a week to get a product rental from Teljoy, I placed my order over the phone and was told someone would get back to me but no one ever did so I called back and was asked my ID number, the *********** sales agent couldnt handle more than 3 numbers at a time if I gave my ID number in groups of 4 digits I was asked to repeat as they were getting confused I spent nearly an entire minute just trying to get them to take down my ID number.

I have been a customer for 4 years okay this service is DISGUSTING, on top of this horrible service I am getting smses from Teljoy stating I owe R2.02 and being threatened legally if I do not pay. I have a debit order with them hay the money gets taken off every month, if R2.02 is missing that isnt my issue first why not just take the damn money off and another thing really legal threats of blady R2.02. I will pay the damn R2.02 and then cancel my monthly rentals if this is how it is going to be!