DISGUSING AND NO RESPECT AND ISSUES

I have been with Teljoy a very long time, and always happy until i had a problem, but 1st i bought a fridge years agi, they delivered that day and it never worked they sent our a repair to repair it instead of giving me a new fridge, so i have a 2nd hand fridge s to speak. now i got a Tv which has a line in the screen. I lodged complaint they said they will send out a repairer, after 2 weeks i get a call, but i complained because why mst i have a new TV repaired when im renting to own, so they had to swop it out, they agreed and promised me latest thursday, oh its thursday 4 pm, so im deep upset still waiting because i had to take a days leave at my cost. im so angry wth the incompetence, and guys dont be fooled by the TELJOY ADDS, they dont live up to there promises or what they say in them, deeply disgusted. DO NOT RENT TO OWN ITS A SERIOUS ISSUE . NO SERVICE . DISGRACE