Disgruntled customer

It is so sad after dealing with this company for a good few years that the service quality has dropped. I have called regarding an appliance that needed repairs and was told that I would have to wait a month for the part -the technician did not even come to my place to see what was wrong-i called and did follow up and was promised a loan appliance and I am still waiting.... A month later???? I did follow up and was told someone was going to call me in 5 minutes...5 days later????no response...wow so in essence I paid teljoy storage for a month as I could not use the appliance and had no loan appliance. I called this morning and the consultant tells me there is no email s from me ...funny when I spoke to technical team leader she read my email verbatim. So teljoy I will just reverse your debit orders and only eft what I am supposed to pay for working appliances.

Regards, Disgruntled.