FVDM
Fanus Van Der Merwe
1 reviews | Active since Feb 2013
01 Mar 2023, 08:26
Disappointing Service from Teljoy
Their technical department is slow, they do not stick to their contractual agreements by providing me with a loan TV while mine is in for repairs. They did not give me any feedback on the state of the repairs needed and when I phoned a Mr Louis Van Deventer, he **** to me about the repairs and when the repaired TV would be returned. Turned out that the TV could not be repaired and that they now have to replace the TV, which is taking even longer than the whole repair process. I have no been waiting since 06/02/2023 for this repair/replacement to take place.
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Replies (9)0
Replies (9)
Teljoy's replyOfficial
01 Mar 2023, 09:15Hello F****, we sincerely apologise for this. Our technical team will be in touch with feedback on this soon
Teljoy's reply01 Mar 2023, 09:15
Official
Hello F****, we sincerely apologise for this. Our technical team will be in touch with feedback on this soon
FVDM
Fanus Van Der Merwe's updateReviewer Update
01 Mar 2023, 09:54According to your Care Crew team a tv has been dispatched from your warehouse........where is this tv? Why are they not contacting me? Everybody is talking, nobody is acting!
FVDM
Fanus Van Der Merwe's update01 Mar 2023, 09:54
Reviewer Update
According to your Care Crew team a tv has been dispatched from your warehouse........where is this tv? Why are they not contacting me? Everybody is talking, nobody is acting!
Teljoy's replyOfficial
01 Mar 2023, 10:59We understand your frustration. Our drivers will give you a buzz when they are near and will deliver the TV
Teljoy's reply01 Mar 2023, 10:59
Official
We understand your frustration. Our drivers will give you a buzz when they are near and will deliver the TV
FVDM
Fanus Van Der Merwe's updateReviewer Update
01 Mar 2023, 12:37Frustration is an understatement. Your drivers are going to give me a call when, today, tomorrow, next week.......next month? Very evasive answer from you I must say.
FVDM
Fanus Van Der Merwe's update01 Mar 2023, 12:37
Reviewer Update
Frustration is an understatement. Your drivers are going to give me a call when, today, tomorrow, next week.......next month? Very evasive answer from you I must say.
Teljoy's replyOfficial
01 Mar 2023, 13:12We do assure you that once the unit is en route our drivers will call you prior for arrangements.
Teljoy's reply01 Mar 2023, 13:12
Official
We do assure you that once the unit is en route our drivers will call you prior for arrangements.
FVDM
Fanus Van Der Merwe's updateReviewer Update
01 Mar 2023, 13:53This seems to be a very difficult question for intelligent people like yourselves to answer..............WHEN will your driver be en route?!
FVDM
Fanus Van Der Merwe's update01 Mar 2023, 13:53
Reviewer Update
This seems to be a very difficult question for intelligent people like yourselves to answer..............WHEN will your driver be en route?!
Teljoy's replyOfficial
01 Mar 2023, 14:18Our team will be in touch to assist you further.
Teljoy's reply01 Mar 2023, 14:18
Official
Our team will be in touch to assist you further.
FVDM
Fanus Van Der Merwe's updateReviewer Update
01 Mar 2023, 14:33I am speechless and I am not even going to waste my time talking to an *********** bunch like yourselves. I think the people following this review can get a pretty good view of what kind of customer service to expect from Teljoy. Your team could not contact me in the last 4 weeks, why will you now all of a sudden do it whahahahaha!!!!!!
FVDM
Fanus Van Der Merwe's update01 Mar 2023, 14:33
Reviewer Update
I am speechless and I am not even going to waste my time talking to an *********** bunch like yourselves. I think the people following this review can get a pretty good view of what kind of customer service to expect from Teljoy. Your team could not contact me in the last 4 weeks, why will you now all of a sudden do it whahahahaha!!!!!!
Teljoy's replyOfficial
01 Mar 2023, 15:00We appreciate your feedback and perspective.
Teljoy's reply01 Mar 2023, 15:00
Official
We appreciate your feedback and perspective.