Disappointing service from Teljoy

I had high hopes for Teljoy when the application process was pretty quick and easy. I app**** online for the PS5 bundle deal on 25 March, which was immediately pre-approved. By the next day, the application process was completed, fully approved with confirmation emails received with my contract details as well as that the item had been ordered and I would be contacted once it arrived. The concierge (Tokyo) who handled my application over the phone confirmed that the item will be delivered in 10 to 14 days (I assumed these to be business working days, and I was fine with that as I was ordering the item as a birthday present for my son in May). We are now in May, 5 weeks/25 business working days later and I have not heard a word from Teljoy. I called them on 22/04/2021 - spoke with Robert - to check what has happened. He indicated issues at the harbour with the product being shippeded, however did not have specifics. He confirmed my contact number and promised that someone would be in touch to give me a proper update. I have not received any response from Teljoy despite my efforts to follow up on my item.

I am so disappointed with the service from Teljoy. Their communication with customers is so poor. Once that 10 - 14 day period had expired, the correct thing to do was at least inform customers that there is an issue. Furthermore, on contacting them myself and being told that someone will be in touch shortly, and still nothing happens, then that is just pathetic service.

The biggest disappointment is that this item was ordered as a birthday present for my son and now I cant give him what wanted to.