1 reviews | Active since Aug 2020
Disappointing Service from a Once-Trusted Brand
I recently had an extremely disappointing experience with Teljoy that makes me question their current business practices. During my visit to their Midrand office, they pitched their fridge rental service with fancy marketing speak, claiming they're "not selling fridges, but providing cold beer service." However, the reality was completely different.
The delivery team simply dropped off the fridge in my unit without any assistance in unpacking or installation, despite clear promises from the sales team that this would be included. When I tried to resolve this with their technical department, they rudely sighed and hung up on me. Customer service was equally unhelpful, unable to explain the discrepancy between what was promised and what was delivered.
This is not the same Teljoy our parents and grandparents trusted. The company has clearly lost touch with its founding values of customer service and reliability. What used to be a reputable South African brand now feels like a shadow of its former self.
Save yourself the frustration and look elsewhere for your appliance needs. The only thing "cold" about this service was their attitude toward customer satisfaction.
I really had high hopes for using Teljoy as a service provider.
We deeply regret to hear about your disappointing experience, and we sincerely apologize for the issues you encountered. This is not the standard of service we strive to provide, and we take your feedback very seriously.The behavior and lack of support you described do not align with our commitment to ensuring a smooth and helpful experience for all our customers. We value your trust and the legacy of our brand, and we aim to uphold the high standards that Teljoy has been known for over the years.A senior team member will be reaching out to address this matter directly with you and to resolve any outstanding concerns regarding your delivery and service experience. Thank you for bringing this to our attention, and we will work diligently to restore your faith in Teljoy.
We deeply regret to hear about your disappointing experience, and we sincerely apologize for the issues you encountered. This is not the standard of service we strive to provide, and we take your feedback very seriously.The behavior and lack of support you described do not align with our commitment to ensuring a smooth and helpful experience for all our customers. We value your trust and the legacy of our brand, and we aim to uphold the high standards that Teljoy has been known for over the years.A senior team member will be reaching out to address this matter directly with you and to resolve any outstanding concerns regarding your delivery and service experience. Thank you for bringing this to our attention, and we will work diligently to restore your faith in Teljoy.
Your delivery company is harassing me to rectify their own administrative oversight regarding my ID documentation. Not only is this unprofessional, but their request for me to WhatsApp my ID copy to an unknown delivery person raises serious privacy and security concerns. This practice seems to violate POPIA regulations regarding the secure handling of personal information.
To summarize the complete breakdown in service I've experienced:
- Sales promises that weren't kept
- No assistance in unboxing or more
- Technical support that hung up on me
- Unresponsive customer service
- Delivery team's administrative failures
- Inappropriate requests for personal documentation via WhatsApp
The disconnect between your corporate response and ground-level service is staggering. While you speak of commitment to customer care, your operations demonstrate a concerning disregard for both service quality and customer data protection.
I maintain my one-star rating. Each interaction further confirms that today's Teljoy has strayed far from its reputation as a trusted South African household name. I strongly urge management to address these serious operational and privacy issues. I am waiting to be contacted.
Your delivery company is harassing me to rectify their own administrative oversight regarding my ID documentation. Not only is this unprofessional, but their request for me to WhatsApp my ID copy to an unknown delivery person raises serious privacy and security concerns. This practice seems to violate POPIA regulations regarding the secure handling of personal information.
To summarize the complete breakdown in service I've experienced:
- Sales promises that weren't kept
- No assistance in unboxing or more
- Technical support that hung up on me
- Unresponsive customer service
- Delivery team's administrative failures
- Inappropriate requests for personal documentation via WhatsApp
The disconnect between your corporate response and ground-level service is staggering. While you speak of commitment to customer care, your operations demonstrate a concerning disregard for both service quality and customer data protection.
I maintain my one-star rating. Each interaction further confirms that today's Teljoy has strayed far from its reputation as a trusted South African household name. I strongly urge management to address these serious operational and privacy issues. I am waiting to be contacted.
We sincerely apologize and fully understand your concerns. Our management team will be in touch shortly to assist you further.
We sincerely apologize and fully understand your concerns. Our management team will be in touch shortly to assist you further.