Disappointing Service

I am a new client with Teljoy and have brought two more clients to you and still i get poor service. I sent one of my laptops that i am renting with Teljoy in for repairs and it took them forever to fix it and even then had no feedback as top what was happening. I have been in contact with Zanele Maseko who is the most terrible technical consult i have ever dealt with in my life no sense of urgency and does not take my call or return them at all.

The funny thing about all this is that your company promises stress-free living and above all but yet I have not experienced that. My laptop hasn’t been working since December and no one has seen the sense of urgency in assisting me. I fail to understand how such a big company like this cannot treat their customers fairly.

I also have a company that I'm running and i know that Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.