1 reviews | Active since Mar 2010
Disappointing Experience with Teljoy
I am extremely disappointed with the service received from Teljoy. Their adverti*****ts showcased a specific fridge that we wanted, so we placed an order. After discussing delivery options, we were soon informed that there was no stock available and were promised a follow-up within seven days.
Seven days passed with no communication from Teljoy. When we followed up, they still had no idea when the fridge would be back in stock. Instead, they suggested we select a different fridge, which was not only smaller but also more expensive. Their justification? It's a newer model.
This situation has left us without a fridge for almost a month. Teljoy expects us to pay more for an item we never selected, based on their suggestion instead. This is unacceptable. We feel misled and let down by Teljoy's poor service and lack of communication. This experience has been incredibly frustrating and has caused so much inconvenience.
We deeply apologize for the inconvenience and frustration you have experienced with your recent fridge order.
It was never our intention to mislead you or cause any inconvenience. We understand that the communication regarding the stock status and the delay in follow-up was inadequate and not up to the standard we strive to maintain.
We will ensure a team member contacts the account holder directly to discuss and resolve this issue to the best satisfaction.
We deeply apologize for the inconvenience and frustration you have experienced with your recent fridge order.
It was never our intention to mislead you or cause any inconvenience. We understand that the communication regarding the stock status and the delay in follow-up was inadequate and not up to the standard we strive to maintain.
We will ensure a team member contacts the account holder directly to discuss and resolve this issue to the best satisfaction.