Disappointing customer care

I still gave not gotten any feedback. No one has called us back we have called again this morning Dannielle said she will call us back in an hour. That was at 9am when we called in. Everytime we call we get told we will look into it.We have now spoken to Marcell Brits, sent multiple emails no response from him at all.We've spoken to Burnett that led nowhere slowly. How many times must we call in and still no feedback. We logged this ticket In October we stuck with no TV at the moment I think we must just cancell the deal. Pick up the broken TV and we will reverse our debit orders.