CK
Calvin K
1 reviews | Active since May 2025
20 May 2025, 21:00
Disappointed with Teljoy’s Service and Lack of Support
I’m extremely disappointed with Teljoy. I’ve been consistently paying my account for the past three years without missing a single payment. Now that something has gone wrong, my TV has stopped working. A technician collected it for repairs, and I keep receiving updates stating that the PSU is faulty.
It’s been two weeks without a TV, and I’ll likely still be billed for this month despite not having the device. Considering this is a rental agreement, you would expect Teljoy to at least provide a loan unit while repairs are underway.
Once my contract ends, I will definitely not be using Teljoy again.
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Replies (1)Teljoy's replyOfficial
21 May 2025, 08:25Hello,
We’re really sorry to hear about the trouble you’re experiencing with your unit and truly understand your frustration.
Please note that this has been escalated to our Technical Team, and a member of their management will be in contact with you shortly to assist further.
Thank you for your patience and for being a valued Teljoy customer.
We’re really sorry to hear about the trouble you’re experiencing with your unit and truly understand your frustration.
Please note that this has been escalated to our Technical Team, and a member of their management will be in contact with you shortly to assist further.
Thank you for your patience and for being a valued Teljoy customer.
Teljoy's reply21 May 2025, 08:25
Official
Hello,
We’re really sorry to hear about the trouble you’re experiencing with your unit and truly understand your frustration.
Please note that this has been escalated to our Technical Team, and a member of their management will be in contact with you shortly to assist further.
Thank you for your patience and for being a valued Teljoy customer.
We’re really sorry to hear about the trouble you’re experiencing with your unit and truly understand your frustration.
Please note that this has been escalated to our Technical Team, and a member of their management will be in contact with you shortly to assist further.
Thank you for your patience and for being a valued Teljoy customer.
