Disappointed with TELJOY

I Have a Easy-Fix Policy with Teljoy. Upon inception of this policy, I was required to submit a list of appliances that I want to place under cover. This was done via email and was accepted by the service provider. Around April of 2021, I requested Teljoy to take a look at my ONKYO amplifier which picked up a problem with the power button. The unit is a High-End unit that was purchased around 2017 from DION WIRED in Gateway and had never been tampered with. It was still in a brand new condition. The unit was now switching on and then powering down by itself. I had no idea what could have caused this problem but since it was covered under the Easy Fix policy, I called it in and Teljoy sent a technician to collect the unit. The unit was collected from my residence by a technician/driver who inspected the unit prior to removing all cables and taking it away. The unit was taken to Master Care in Durban and that's where the trouble started. the technician there seemed to have stripped the unit apart and did not know how to put it back together. This was ascertained from the customer care agent who called me requesting a diagram of the unit and explained that the unit was now stripped and they are awaiting a diagram hence the delay. The unit stayed with Master Care for a couple of months and eventually returned unrepaired. I called Teljoy immediately and expressed my dissatisfaction. Teljoy then sent a courrier to collect the unit from me in order to send it for a second opinion. The unit then went to Smart Appliances who reported that the unit was totally stripped on the inside and that they will not accept any responsibility for any damage. I was furious when I heard this since the unit was intact when it was taken from me. Teljoy assured me that they will rectify the situation and have my unit back as soon as possible. This was not the case as the unit remained with Teljoy and their technicians for the duration of 2021. Teljoy manager Mr. Shaun NAUDE promised me in December 2021 that the unit was now repaired and was on the test. He apologized saying that spares had to be obtained from overseas. This was clearly a lie as the unit was not couriered to me as promised. I have all the email correspondence with the Teljoy Manager and myself. The manager eventually confirmed that the unit was repaired and tested and that he was to courier it to me. Anyway, to cut the long story short, the unit eventually was courriered to me towards the end of March 2022. The unit was still unrepaired and in a worse-off condition than when I initially sent it in. The unit at this stage won't even power on and now make an awful sound when plugged in. The unit had also picked up numerous scratches and dents on the outer casing. I had called in to report this to the Teljoy Manager and was referred to a Mrs. Rita who was also a manager at Teljoy. She listened to my complaint and assured me that it will be resolved. Another Technician from Hitek Audio had then called me and informed me that he will collect the unit. This did not happen. I had to take the unit to their premises myself, which is a home-based business. To date, my unit has not been repaired and I have received no correspondence from Teljoy. it's now been 12 months. The technician also does not answer his phone anymore. I am totally disappointed with the service I have received from Teljoy as well as the dishonesty of the Manager. If this is the technician's fault then I don't see why I have to be inconvenienced at all. I would like Teljoy to provide me with a suitable replacement or reimbur*****t since they are ultimately responsible for what has happened to this unit. Gareth C Chetty ***